To address the issue of customer satisfaction in the best possible way, it is necessary to understand, first of all, what their needs are, especially the needs that have not yet been satisfied.
MATECNA has the skills and experience necessary to identify how and where to intervene and, if necessary, broaden the field of investigation to the entire purchasing process and, above all, to the methods and conditions of use of the product/service and the benefits that the customer can benefit from the purchase itself. Building the loyalty of our customers through a relationship based first and foremost on seriousness, competence and the analysis of specific needs. Precisely for this reason our keyword is Customization.
More than 30 years experience manager who have been working for multinational companies as well as for medium companies; His skills were forged into many business fields like: railways vehicles, busses, industrial machineries;
Along his career he dealt with after sales customer service, Quality, Plant Management, Operations Management;
He is not used to spend all the time behind a desk but he goes on site to meet suppliers, to check production and to validate final installation;
